Having a hard time answering to your customer feedback?

Do you take forever to respond?

We pride ourselves on having one of the most skilled customer care representatives. If you are stuck in a place. You might be having a hard time in understanding one of the services we are offering. Or perhaps you need more details. You can easily get in touch with us through a phone call. If you are shy, you can also reach us through chat.
We’ll be there for you, right when you need the most — 24×7-365.

Contact Us

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Features

Efficient customer care service can increase your profits drastically.
Ternion Solutions can help you. Try our services now!

Pricing Starts from $2 per hour

We offer one of the cheapest services to our clients. From only USD 2, you can get in touch with our staff, to get your queries satisfied.

Real Humans

Heart to heart conversation with people. We do not let the computer do the talking, as it can result in further confusions. We hire and train our staff for a more humanly connection.

Customer Support Agents

We note and keep a record of each complaint, allowing us for efficient trouble shooting in the future.

Ticket Management System

We use software to organize issues, and report key information for easier problem resolution.

Chat Sales Agents

Our agents can handle your business while you rest after a long, tiring day.

10 hours availability as per EST

Our customer care representatives are available for 10 hours. Contact them when it is feasible for you, without worrying about time.

Reporting (Daily, weekly, bi-weekly or monthly)

We are continuously updating our reports on customer feedback and complaints. It allows for efficient troubleshooting, and motivates us to keep improving.

No Cap on chat limits* (3 concurrent chats)

Ternion Solution does not burden our call representatives. 3 chats per person lets them work without pressure, while giving adequate attention to the customers.

Generate Leads

We keep one step ahead. Our customer care reps provide comprehensive reports to our clients apprising them of the situation, hence better promotions.

Savings (recruitment cost, HR Manager, Seat Cost, Overhead, Insurance, perks, taxes, etc.)

By choosing Ternion Solutions, you will eliminate a huge chunk of expenditure including recruitment cost, seat cost, insurance, plus more.

Chat Transcripts (every chat transcript email)

Transparency is key. Apart from reports, we also email the chat transcript to our clients for increased clarity.

Easy onboarding Process

You do not have to go through tedious process to get on board with Ternion Solutions. We are easily available, with easy terms and conditions for agreement. Even a new comer can understand without the need of any legal help.

Onboarding Process

Still confused? Have questions?
Contact us! Our team will help you get a clear picture of what we offer.

No Dilly Dallying

We believe in efficiency. Ternion solutions is adamant about providing you with the best possible services, so you can work stress free. We design our payment plans and agreements that suit our clients.

Training / Knowledge Based Preparation

Ternion Solutions’ employees excel in their fields. We apprise them of all the details provided by your company to get a deeper understanding of your needs.

Mock Calls and chats

Clients can also check the quality of our team through mock calls or even chats Rigorous training has taught our employees to answer any question, regarding any part of the product.

Let's Start - We can begin as quick as 1 week

Covid-19 has affected communications. Ternion Solutions remains efficient than ever even in these times. You want to join our family. It is only a week long process. Get in touch with us now!

How you can cut down costs

The biggest goal of any business is to maximize profits, while minimizing costs. That’s why many refrain from hiring a team of professionals to deal with customer care. Consequently, it can result in a backlash. Unhappy clients, can lead to an unhappy business. However, here is how Ternion Solutions can help you cut down on various costs.

Costs
  • Hourly Rate
  • Recruitment And HR
  • Staff Training
  • Staff Expenditure
  • Ongoing Expenses
  • Remunerations
  • Sabbaticals
Direct Hire
  • $20.00 per hour
  • $1.40 per hour (@ 7%)
  • $0.40 per hour (@ 2%)
  • $7.00 per hour (@ 35%)
  • $1.00 per hour (@ 5%)
  • $2.40 per hour (@ 12%)
  • $2.60 per hour (@ 13%)

TESTIMONIALS

ternion
“The Virtual Assistant service is Off the Charts and staffed with “#VirtuallyAwesome” people. My cost reduction is fairly visible.”
Chloe Decker
Ternion Solutions believes in ethics, professionalism and transparency. Our clients come first. If they are unhappy, we are unhappy. But why should you believe us? After all, we are trying to sell you our objectives. So here is a word from one of our employers.
Molly Michael
Currently we are associated with Charter Communications Inc. Charter Communications was founded in 1980 in USA. It provides telecom and mass media services under the name of Charter Spectrum. It has over 26 million customers spread across 41 US states, making it the second largest cable operator in the US, and the fifth largest telephone provider.
Dean Casey
“Despite being new in the market, we decided to give Ternion Solutions a chance to make a mark. And we were happy to trust Ternion Solutions. The team is cooperative, professional and punctual. Each of queries were answered within a short period. We did not have to go through long hours of negotiations. It was obvious that the company believes in strong relationships with its clients. Ternion Solutions delivered excellently.
Blanche Fields

Get in Touch

Still confused? Still thinking? How about you fill the form below and we will connect with you. We will answer your queries. Help you take the first step towards an ever growing business, with an immaculate customer care service.

PHONE NUMBER

(877-736-5614)

EMAIL

[email protected]

LOCATION

3901 NW 79th Ave
Suite# 245-1804
Miami, FL 3316


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